Returns

A cart selection or checkout reservation is not a paid purchase. If no payment has been taken, there is no commercial return or refund to process.

Before a paid purchase, the return information will explain:

• cancellation and withdrawal rights that apply to the sale;
• the return window and acceptable item condition;
• how to request a return and where to send it;
• who is responsible for return shipping costs;
• refund timing, refund method, and exchange availability;
• the process for faulty, damaged, or incorrect products;
• any lawful exceptions that apply to specific products.

These details will be available before checkout and will not limit any mandatory consumer rights that apply to an eventual order.

To withdraw a reservation or request deletion of the associated personal data, use the contact form and include the email used for the reservation.